Privacy Policy – AththanoorTex

Last Updated: 20 October 2026

Effective Date: 20 October 2026

Commitment to Your Privacy

At AththanoorTex, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, browse our products, or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website or services:

Personal Information

1. Full name
2. Email address
3. Mobile phone number
4. Shipping and billing address

Order and Transaction Information

1. Products ordered, quantities, and order history
2. Order value, discounts, shipping charges, and applicable taxes
3. Payment status and transaction reference numbers
4. Delivery preferences and shipment tracking details

Payment card information, such as card numbers and CVV, is handled by the relevant payment service provider where applicable. AththanoorTex does not intentionally store complete card details or CVV on its own servers.

Device and Usage Information

We may collect technical information such as IP address, browser type, device information, pages visited, access times, and website interaction data to maintain and improve our services.

Communications

We may collect information you provide through customer support requests, contact forms, reviews, feedback, email, or other communications with us.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

1. Processing, confirming, packing, and delivering orders.
2. Sending order confirmations, payment updates, delivery notifications, and tracking information.
3. Responding to questions, complaints, and support requests.
4. Managing customer accounts, returns, refunds, and exchanges in accordance with our applicable policies.
5. Preventing fraud, unauthorized transactions, and misuse of our website.
6. Maintaining business, accounting, tax, and transaction records where required.
7. Improving our website, product listings, customer experience, and services.
8. Sending promotional messages, offers, and product updates where permitted and, when required, with your consent.

You may opt out of promotional communications using the available unsubscribe option or by contacting our support team. Essential order and service messages may still be sent when necessary.

3. Cookies and Similar Technologies

AththanoorTex may use cookies and similar technologies to:

1. Keep products in your shopping cart.
2. Maintain login sessions and account preferences.
3. Support website functionality and security.
4. Understand website usage and improve performance, where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect features such as login sessions, cart persistence, or checkout functionality.

4. Information Sharing and Third-Party Services

We do not sell your personal information to third parties. We may share relevant information with service providers when necessary to operate our store and fulfil your requests, including:

Payment Service Providers: To process payments, verify transactions, and manage refunds.

Courier and Logistics Partners: To ship orders, deliver packages, and provide tracking updates.

Technology and Website Service Providers: To host, maintain, secure, and support our website and related systems.

Communication Providers: To send transactional emails, SMS messages, or WhatsApp notifications where applicable.

Legal and Regulatory Authorities: Where disclosure is required by applicable law, a court order, or a lawful government request.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party services may process information according to their own privacy policies and applicable terms.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to keep their account credentials confidential and to contact us if they suspect unauthorized activity involving their account.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, tax compliance, and other applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights

Subject to applicable law, you may request to:

1. Access information we hold about you.
2. Correct inaccurate or incomplete personal information.
3. Request deletion of personal information where deletion is legally permitted.
4. Withdraw consent where processing is based on consent.
5. Raise a concern or grievance about the handling of your personal information.

We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or necessary to resolve legal or financial obligations.

8. Children's Privacy

Our website is intended for use by customers who can legally enter into transactions. We do not knowingly seek to collect personal information from children in violation of applicable law. A parent or legal guardian may contact us if they believe a child has provided personal information improperly.

9. Third-Party Links

Our website may contain links to third-party websites or services. AththanoorTex is not responsible for the privacy practices or content of those external services. We encourage you to review their privacy policies before sharing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, or legal requirements change. Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a privacy-related concern, please contact us:

Company: AththanoorTex

Email: aththanoortex2026@gmail.com

Phone: +91 81482 61024

Please include sufficient details about your request so that our team can review and respond appropriately.