Shipping Policy – AththanoorTex

Last Updated: 20 October 2026

At AththanoorTex, we aim to deliver your textile products safely and efficiently. This Shipping Policy explains our delivery coverage, order processing times, shipping charges, tracking process, and how to report delivery issues.

1. Delivery Areas

1. We deliver to serviceable PIN codes across India through our available courier and logistics partners.
2. Delivery availability is subject to the serviceability of your PIN code.
3. If your location is not serviceable, you will be notified during checkout or contacted by our customer support team, where applicable.

2. Order Processing Time

1. Orders are generally processed, packed, and prepared for dispatch within 1–3 business days after order confirmation.
2. Orders placed on Sundays or public holidays may be processed on the next business day.
3. Processing may take longer during sales, festive periods, or due to product availability and verification requirements.
4. Order processing time is separate from the delivery time.

3. Estimated Delivery Timelines

After dispatch, estimated delivery times are generally:

1. Within the same state: 2–5 business days.
2. To other states: 4–8 business days.

These timelines are estimates and may vary depending on the destination PIN code, courier service, weather conditions, public holidays, festivals, or other unforeseen circumstances.

4. Shipping Charges

1. Applicable shipping charges will be displayed at checkout before you complete your order.
2. Shipping costs may depend on the delivery location, order value, package weight, and applicable shipping rules.
3. Products or orders eligible for free shipping will be delivered without a shipping charge, subject to the applicable offer terms.
4. Any additional Cash on Delivery (COD) fee, if applicable, will be displayed at checkout before order placement.
5. The final order total shown at checkout will include the applicable product prices, discounts, taxes, and shipping charges.

5. Order Tracking

1. Once your order is dispatched, tracking details, including the courier name and tracking number or AWB, will be shared when available.
2. You can check the status of your order through the My Orders section of our website, where this feature is available.
3. Tracking updates depend on the information provided by the courier partner.

6. Damaged, Tampered, or Missing Parcels

1. If a parcel appears visibly damaged or tampered with at delivery, please report the issue to the delivery personnel and contact our support team as soon as possible.
2. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery, where possible, and provide your order number along with photographs of the parcel, packaging, and product.
3. If an item is missing from your parcel, please notify our support team with the relevant order details.
4. We will review the issue and communicate the appropriate resolution in accordance with our applicable policies and consumer rights under Indian law.

7. Delivery Issues

If delivery is delayed, tracking has not been updated, or a delivery attempt has failed, please check the latest tracking information or contact our support team. We will assist you in coordinating with the courier partner where necessary.

Please ensure that your shipping address, PIN code, and contact number are accurate when placing your order.

8. Contact Us

For shipping questions, delivery updates, or parcel-related concerns, please contact AththanoorTex:

Email: aththanoortex2026@gmail.com

Phone: +91 81482 61024

Please include your order number when contacting us about an existing order so we can assist you more efficiently.